# Contact Us

Source: https://salesmaster.app/help/help/contact
Updated: 2026-10-09

Reach the Salesmaster team on WhatsApp, Telegram or email. We reply between 09.00 and 17.00 WITA (GMT+8).

**Short answer:** Message us on WhatsApp +62 857-3830-7306, Telegram @salesmasterapp_bot, or email support@salesmaster.id. Tell us your store name, your device and what went wrong, and attach a screenshot so we can help straight away.

Something not working, or have a question? Our team can help on any of the channels below.

## Support channels

- **WhatsApp:** [+62 857-3830-7306](https://wa.me/6285738307306)
- **Telegram:** [@salesmasterapp_bot](https://t.me/salesmasterapp_bot)
- **Email:** [support@salesmaster.id](mailto:support@salesmaster.id)

**Support hours:** 09.00–17.00 WITA (GMT+8). Messages sent outside these hours still reach us, and we reply during the next support hours.

## Contact us from the app

1. Open **Menu**, then tap **Settings**.
   The settings list opens.
2. Scroll down to the support section, then tap **WhatsApp**, **Telegram** or **Email**.
   The chat or email app on your device opens, ready to send us a message.

## Get help faster

Include these in your first message:

- Your store name or the owner account's email.
- Your device: Android, iPhone/iPad, Windows or Mac.
- The screen you were on and what you did just before the problem appeared.
- A screenshot of the error, if there is one.

:::tip
If the app shows a **Business ID** or a **Copy business ID** button, copy that ID and send it too. It lets us find your store's data straight away.
:::

Before contacting us, check [Troubleshooting](https://salesmaster.app/help/help/troubleshooting). Many printer, stock and sync problems can be fixed in a few steps.

## FAQ

### When can I reach the Salesmaster team?

Between 09.00 and 17.00 WITA (GMT+8). Messages sent outside those hours still reach us, and we reply during the next support hours.

### Which channel is fastest?

WhatsApp. You can send screenshots right away and we can ask follow-up questions quickly.

### What should I include so you can help quickly?

Your store name, your device (Android, iPhone/iPad, Windows or Mac), what you did just before the problem appeared, and a screenshot of any error.