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Refund Policy

Effective Date: January 27, 2026

1. Introduction​

This Refund Policy describes when and how you may request a refund for purchases made on the Salesmaster Point of Sale Service, operated by PT SALESMASTER DIGITAL PLATFORM. Because our Service is sold through multiple channels, the refund process depends on where you purchased your subscription.

2. General Refund Window​

  • 7-day refund window — You may request a refund within seven (7) days from the date of the initial purchase or renewal.
  • Pro-rated refunds for annual plans — If you cancel an annual subscription after the 7-day window, we may, at our discretion, issue a pro-rated refund for the unused portion, minus any transaction fees charged by the payment processor.
  • No non-refundable items — All paid subscription purchases are eligible for refund within the 7-day window, subject to the platform-specific rules below.

3. Platform-Specific Refund Rules​

3.1 Apple App Store (iOS)​

All purchases made through the Apple App Store — including in-app subscriptions to Salesmaster Pro — are processed by Apple. We are not able to issue refunds for App Store purchases directly. To request a refund, please visit Apple's official refund page:

https://reportaproblem.apple.com

Apple will review your request according to their own refund policy.

3.2 Google Play Store (Android)​

All purchases made through Google Play Billing are processed by Google. We are not able to issue refunds for Play Store purchases directly. To request a refund, please visit Google's official refund page:

https://play.google.com/store/account/subscriptions — or — https://support.google.com/googleplay/answer/2479637

Google will review your request according to their own refund policy.

3.3 Paddle (Web and Microsoft Store)​

Purchases made on our website or through the Microsoft Store are processed by Paddle.com Market Ltd. as Merchant of Record. We handle refund requests for Paddle purchases directly.

To request a refund:

  1. Email support@salesmaster.id with the subject line "Refund Request — Paddle".
  2. Include:
    • Your registered account email
    • Order/invoice number (found in your Paddle receipt)
    • Reason for the refund request
  3. We will review and respond within 5–10 business days.
  4. If approved, the refund will be returned to the original payment method. Processing time on the payment provider's side may take an additional 5–14 business days.

3.4 Xendit (Indonesian Web Purchases)​

Purchases made through our website using Indonesian payment methods (bank transfer, virtual account, e-wallet, QRIS, credit card) are processed by PT Xendit Teknologi. We handle refund requests for Xendit purchases directly, following the same process as Section 3.3.

To request a refund, email support@salesmaster.id with the subject line "Refund Request — Xendit" and the same information listed in Section 3.3.

4. Refund Eligibility​

Refunds are generally available when:

  • You are within the 7-day refund window
  • You experience technical issues we are unable to resolve
  • You were billed in error (e.g., duplicate charge)
  • For annual plans after 7 days — for the unused pro-rated portion, at our discretion

5. When Refunds Are Not Available​

We will not issue a refund in the following cases:

  • Account banned for violating our Terms of Service, including selling illegal goods, adult content, or gambling services.
  • Fraudulent or abusive refund requests (e.g., repeated purchase-and-refund patterns).
  • Purchases made outside the refund window, except for the pro-rated option described in Section 2.
  • Chargebacks initiated without first contacting us.

6. How to Cancel a Subscription​

Canceling a subscription stops the next renewal but does not automatically refund the current billing period. To cancel:

  • iOS: Settings → Apple ID → Subscriptions → Salesmaster → Cancel
  • Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Salesmaster → Cancel
  • Microsoft Store / Web (Paddle): use the cancel link in your Paddle receipt email, or email support@salesmaster.id
  • Indonesia web (Xendit): email support@salesmaster.id

7. Free Trial​

If you signed up for a free trial on iOS or Android and cancel before the trial ends, you will not be charged. Once the trial ends and the subscription starts, the standard refund policy in Section 2 applies.

8. Changes to This Policy​

We may update this Refund Policy from time to time. When we do, we will revise the "Effective Date" at the top. Material changes will be communicated via email or in-app notice at least 14 days before taking effect.

9. Contact​

For refund requests or questions:

  • Email: support@salesmaster.id
  • WhatsApp: +62 857-3830-7306
  • Postal address: PT SALESMASTER DIGITAL PLATFORM, Puri Padi, Jalan Raya Pengosekan, Padang Tegal, Ubud, Gianyar, Bali 80571, Indonesia

Last updated: January 27, 2026