Privacy Policy

Effective Date: January 27, 2026

1. Introduction​

This Privacy Policy describes how PT SALESMASTER DIGITAL PLATFORM ("Salesmaster", "we", "us", or "our") collects, uses, stores, discloses, and protects information when you use the Salesmaster Point of Sale application on iOS, Android, Windows, and the web, or when you visit our websites at salesmaster.app and salesmasterpos.com (together, the "Service").

Company details:

• Legal entity: PT SALESMASTER DIGITAL PLATFORM
• Registered address: Puri Padi, Jalan Raya Pengosekan, Padang Tegal, Ubud, Gianyar, Bali 80571, Indonesia
• Business Identification Number (NIB): 0102260010343
• Contact: support@salesmaster.id

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect​

2.1 Information You Provide​

When you create an account or use the Service, you may provide:

• Account data: email address, phone number, password (stored hashed)
• Business information: business name, business address
• Authentication data: if you sign in with Google or Apple, we receive your name, email, and a unique identifier from those providers
• Operational data you enter into the app:
  • Product catalog, inventory, and pricing
  • Sales and transaction records
  • Customer information you add (name, phone, purchase history)
  • Employee and cashier information (name, role, login credentials)

2.2 Information Collected Automatically​

• Device and usage data: device model, operating system, application version, crash logs, and how you interact with features
• Log data: IP address, timestamps, referring URLs, and pages visited on our websites
• Analytics data: collected via Google Analytics 4 (Measurement ID: G-DJ2B7XBY78) on our website

2.3 Payment Information​

We do not store your full credit card or bank account details on our servers. Payment information is handled directly by our payment processors:

• Apple App Store (iOS in-app purchases)
• Google Play Billing (Android in-app purchases)
• RevenueCat (subscription management across mobile platforms)
• Paddle (web and Microsoft Store purchases — acts as Merchant of Record)
• Doku (web purchases for Indonesian customers)

Each processor handles your payment data according to their own privacy policy.

3. How We Use Your Information​

We use your information to:

• Provide, operate, and maintain the Service
• Process transactions and manage your subscription
• Send push notifications (e.g., order alerts, reminders) via Firebase Cloud Messaging
• Respond to support requests and communicate with you
• Detect, prevent, and address fraud, abuse, and security incidents
• Improve our features, analyze usage patterns, and develop new functionality
• Comply with legal obligations under Indonesian law (including Law No. 27 of 2022 on Personal Data Protection — UU PDP) and applicable foreign laws

4. Legal Basis for Processing (for EU/EEA/UK Users)​

If you are located in the European Economic Area or the United Kingdom, we rely on the following lawful bases under the General Data Protection Regulation (GDPR):

• Performance of a contract — to provide the Service you subscribe to
• Consent — for analytics cookies and marketing communications (you may withdraw consent at any time)
• Legitimate interests — to secure the Service, prevent fraud, and improve our product
• Legal obligation — to comply with applicable laws

5. How We Share Your Information​

We do not sell your personal data. We share information only with:

5.1 Service Providers (Sub-processors)​

5.2 Legal Requirements​

We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Salesmaster, our users, or the public.

5.3 Business Transfers​

If Salesmaster is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

6. Where Your Data Is Stored​

Your data is stored on servers located in Singapore and Germany. By using the Service, you consent to the transfer of your data to these countries. For transfers of EU/EEA data outside the EEA (e.g., to Singapore), we rely on Standard Contractual Clauses approved by the European Commission.

7. Data Retention​

We retain your account and business data for as long as your account is active. After you delete your account, or request deletion, we retain residual data for up to one (1) year to comply with tax, accounting, legal, and dispute-resolution obligations, after which it is permanently deleted or anonymized.

8. Data Security​

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS), encryption at rest, access controls, and regular backups. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights​

Subject to applicable law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectify — correct inaccurate or incomplete data
• Delete — request erasure of your data ("right to be forgotten")
• Export (portability) — request a copy of your data in a structured, machine-readable format (CSV or JSON) to transfer to another service
• Restrict or object — limit how we process your data
• Withdraw consent — where processing is based on consent
• Lodge a complaint — with your local data-protection authority (for EU users) or with the Indonesian Ministry of Communication and Digital Affairs

To exercise any of these rights, email support@salesmaster.id. We will respond within 30 days.

10. Children's Privacy​

The Service is not directed to children under 13. Users aged 13–17 may use the Service only with verifiable consent from a parent or legal guardian. Users must be at least 18 to enter payment information or accept a paid subscription. If we learn we have collected data from a child under 13 without parental consent, we will delete it promptly.

11. Cookies and Similar Technologies​

Our website uses cookies and similar technologies for:

• Strictly necessary cookies (session, language, consent state) — cannot be disabled
• Analytics cookies (Google Analytics 4) — only set after you provide consent via our cookie banner

You can change your cookie preferences at any time via the "Cookie Preferences" link in our website footer.

12. Third-Party Links​

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

13. Changes to This Policy​

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top and, for material changes, notify you via email or an in-app notice at least 14 days before the changes take effect.

14. Contact Us​

For questions, complaints, or privacy requests:

• Email: support@salesmaster.id
• WhatsApp: +62 857-3830-7306
• Postal address: PT SALESMASTER DIGITAL PLATFORM, Puri Padi, Jalan Raya Pengosekan, Padang Tegal, Ubud, Gianyar, Bali 80571, Indonesia

Last updated: January 27, 2026