Contact Us

Something not working, or have a question? Our team can help on any of the channels below.

Support channels

Support hours: 09.00–17.00 WITA (GMT+8). Messages sent outside these hours still reach us, and we reply during the next support hours.

Open Menu, then tap Settings. The settings list opens.
Scroll down to the support section, then tap WhatsApp, Telegram or Email. The chat or email app on your device opens, ready to send us a message.

Include these in your first message:

If the app shows a Business ID or a Copy business ID button, copy that ID and send it too. It lets us find your store's data straight away.

Before contacting us, check Troubleshooting. Many printer, stock and sync problems can be fixed in a few steps.

Frequently asked questions

When can I reach the Salesmaster team?

Between 09.00 and 17.00 WITA (GMT+8). Messages sent outside those hours still reach us, and we reply during the next support hours.

Which channel is fastest?

WhatsApp. You can send screenshots right away and we can ask follow-up questions quickly.

What should I include so you can help quickly?

Your store name, your device (Android, iPhone/iPad, Windows or Mac), what you did just before the problem appeared, and a screenshot of any error.

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